CRM Development

As we value our clients we understand that customers are the most important driving force of an enterprise. Customer relationship management has now become an integral part of the software system installed across all industry verticals. SOI offers cost effective CRM development and customization services.

Custom CRM Solution

SOI delivers custom CRM solution that will enable the client to not only serve its customers better but also help in managing all the customer-facing departments such as sales force, marketing, inventory, invoice and billing generation, and beyond. CRM software development includes impeccable synergizing modern day technology with ideas that improve customer satisfaction. The overall goals of implementing a custom CRM solution are to retain all the current customers, recall the former ones, and find new ones from the potential market pool.

All the distributed customer-related tasks are gathered into a single product; this reduces the business processing costs as many tasks run on the same system. Efficiency is enhanced as all the tasks are streamlined into a pipeline that can be easily monitored. Even the customer-facing staff productivity is improved as their workload is laden off with business automation. SOI has an expertise in CRM programming that brings customer-related business processing on finger-tips.

At SOI, our CRM developers have experience in creating CRM from scratch as well as customizing third party CRM. Each of our CRM developer has strong knowledge of the current CRM technologies and has a good experience in CRM development to back him in taking up any challenges. Our team has delivered custom CRM solution to topnotch companies throughout the world and has always stood up to the rising expectations.

Technologies used at SOI for CRM Development:

SugarCRM

SugarCRM is an open source CRM tool that is built n the popular LAMP platform. It has become the most widely implemented CRM tool for CRM software development. SOI offers custom CRM solution to be built on SugarCRM to provide robustness and security to your customer relationship management system. The open source nature helps in producing really inexpensive custom CRM solution.

Vtiger

SOI offers custom CRM solution in another open source CRM development technology - vtiger. Vtiger is the emerging CRM framework that is gaining super popularity and acceptance. Vtiger is a forked version of the popular SugarCRM. Vtiger CRM software development had started on the trails of SugarCRM, but now it has come a long way by creating an individual brand name and a niche market to go along with it.

Microsoft Dynamics CRM and XRM

Microsoft has come up with a custom CRM solution for CRM software development by launching its Dynamics CRM. Microsoft CRM is built on the powerful .NET framework that provides flexibility by supporting integration of popular Internet programming languages such as Java, AJAX, and PHP. Moreover, Microsoft CRM comes with that familiar Microsoft navigation that is really easy to adapt to and use.

Salient features of a CRM:

  • Customer service and support
  • Sales force automation
  • Marketing
  • Business analytics
  • Inventory management
  • Social media